We know that your new vehicle purchase is an important one. And we're so certain you'll love your new Chevy or Cadillac, we're proud to participate in GM’s 60-day Satisfaction Guarantee. How does it work? Simple:
When you purchase a new Chevy or Cadillac, keep it for 30 days.
If you're not 100% happy with it after 30 days, you have 30 more days to bring it back.
GM will refund the actual price you paid to Johnson Motors, less any rebates plus applicable sales tax.*
*Return between 30 and 60 days with less than 4,000 miles. Not available with some other offers. Other restrictions apply. Take delivery by 11/30/09.
FAQ (from GM’s website)
Please keep in mind that Johnson Motors is only responsible for the program on vehicles bought at Johnson Motors between 9/14/09 and 11/30/09. Other restrictions may apply – give us a call.
What is GM's Satisfaction Guarantee program?If you purchase an eligible 2009 or 2010 Chevrolet or Cadillac vehicle (excluding Medium Duty trucks) from Johnson Motors between September 14, 2009 and November 30, 2009, you may return your vehicle to us after 30 days of ownership from the delivery date.
Can I return the vehicle for any reason within the 60 days?Yes, as long as you meet the eligibility requirements of the program.
Is there an alternative offer if I am not interested in the Satisfaction Guarantee program?Yes. In lieu of the 60 day Satisfaction Guarantee, you can elect a $500 cash incentive at the time of vehicle purchase.
What is the 30 vesting period?You must retain the vehicle for a minimum of 30 days after the delivery date from Johnson Motors. Starting on the 31st day of ownership, the vehicle may be returned. You may return the vehicle to us up to the 60th day of ownership from your delivery date.
Do I receive a full refund on my purchase price? You will receive the purchase price of the vehicle itself after any rebates, discounts, plus applicable sales taxes that were actually paid. Your buyback price does not include anything else. For example, the buyback price does not include any other taxes, licensing, titling or registration fees, insurance, accessories, dealer fees, extended warranties, finance charges, negative equity or any other expenses incurred by you at the time of taking delivery of the new vehicle.
Are there mileage restrictions on returning the vehicle to Johnson Motors? Yes. The eligible vehicle that is returned to Johnson Motors cannot have more than 4,000 miles from the delivery date of the vehicle purchase.
Am I responsible for any costs associated with normal "wear and tear" upon returning the vehicle? No, but the vehicle cannot have had $200 or more worth of damage.
Who is responsible for any damage over $200? If the vehicle has over $200 in damage, the vehicle no longer qualifies for the program.
Is the vehicle eligible if it has been involved in an accident and repaired? Any vehicle involved in an accident would not qualify for the program.
Are co-signers on retail contracts both eligible to return the vehicle? No. Only the top line signer listed on the retail purchase contract is eligible.
Are businesses and corporations eligible for this Satisfaction Guarantee program? No, businesses, corporations, partnerships, and fleet sales are not eligible for the buyback guarantee program. Only retail purchases are eligible for the Satisfaction Guarantee program.
Are leased vehicles eligible for the Satisfaction Guarantee program? No, lease vehicles are not eligible for the program. Only retail purchases on eligible 2009 or 2010 Chevrolet or Cadillac vehicles (excluding Medium Duty Trucks) between September 14, 2009 and November 30, 2009, are eligible for this program.
What do I have to do to return the vehicle? You will need to return the vehicle to Johnson Motors. In addition, you will need to contact the administrator of the program and submit required documentation. Once the administrator has reviewed and verified the documentation requirement, you will be contacted to take the vehicle to Johnson Motors to have the vehicle appraised.
What are the required documents I must submit to return a vehicle? In addition to the fully completed Request for Benefit form, which will be provided by the administrator, you will need to provide:
A) A copy of the Bill of Sale, Retail Installment Sale Contract or other transaction documentation;
B) A copy of your Driver's License;
C) A copy of the Registration showing the vehicle is registered to you;
D) Proof of Insurance verifying the eligible Vehicle was insured since the delivery date; and
E) Any other documentation GM or the Administrator may reasonably request.
Are GM employees eligible for this buyback guarantee? Yes. All discounted sales including GM Employee, GM Supplier, Military, College Grad as well as GM Dealership Employee sales are eligible under this program
If I return my new vehicle purchase under the Satisfaction Guarantee, will I be able to get my trade-in vehicle back from the dealer? No. The program rules prohibit reacquisition of the original trade-in.
Who do I call to file a claim? The customer will call Program Headquarters at 1-888-778-9043.
What are the hours of operation for the Program Headquarters? The hours of operation which includes claim processing are Monday – Saturday 8:00 am to 9:00 pm EST. Johnson Motors hours are listed here.
If I have additional questions on GM’s Satisfaction Guarantee program, who do I contact? Contact Johnson Motors at (814) 375-1210 or toll free at 1-877-816-0669.
For benefit redemption questions, you may contact Program Headquarters at 1-888-778-9043.
More questions? Contact us at 877-816-0659 or click HERE.
